Privacy Policy

Last updated: June 25, 2017

We respect your privacy. We will not misuse, sell, or exploit any information provided to us.

By using the site and applications, you agree to the collection and use of information in accordance with this policy.

Quick Summary

  • We collect information you provide to us. We also collect information automatically about how you use our website and applications and performance information.
  • We use the information to process your order, validate your license, responding to your help requests and improve our sites and applications.
  • We transfer information to trusted third parties for the purpose of mail delivery and payment processing. We also transfer anonymous usage and performance data to third parties for analytics.

Please review the full Privacy Policy below.

Information Collection and Use

The user provided information collected is as follows:

  • Name, company name, VAT number
  • Username and password
  • Billing and shipping address
  • Phone number and e-mail
  • Product ordered, notes and license keys
  • Messages you send to us and we send to you
  • Newsletter preference (opt-in)
  • Your IP address
  • Your Windows computer name and Windows User SID (only during license validation)

All of your information provided to us is for the express purpose of

  • Processing your orders
  • Validation of your licenses
  • Responding to help and support requests
  • Providing and improving the site and applications
  • Sending newsletters but only when you explicitly opt in
  • Financial book keeping as required by law

Registration with us is mandatory in order to be able to use the basic features of the Application. We may also use the information you provided us to contact you from time to time to provide you with important information and required notices.

The applications does not collect precise information about the location of your device.

Usage data

When using our applications, we also collect information with the express purpose of improving the application and providing support.

Usage data is anonymous.

Information collected is as follows:

  • Client id which is a anonymous random number assigned to your application client
  • Operations you perform (such as Start application or Load project) and the date and time they are performed
  • Performance of operations, that is, the time operations take and memory, cpu and network usage.
  • Key numbers: such as number of tables and number of files in a project
  • Version: of our application, the SQL server you connect to and your operating system
  • Network: your IP address
  • Error reports: when an error occurs, we record an error reference number, the messages, stack traces and information in exceptions returned by your operating system

Please note that if you request help and provide us with an error reference number, we can retrieve the error report and related usage data above originating from your client over time. We only work with usage data in the relation to you, during the time of resolving your help request, not after.

Information transfer

Any information provided to us will not be shared with any other company or 3rd Party except our trusted providers for the purpose of:

  • Mail delivery – e-mail messages sent and received by you is shared with e-mail delivery servers
  • Newsletters – your e-mail address is only shared when you explicitly opt-in
  • Anonymous usage data for analytics
  • Payment information you provide directly to payment processor
  • Financial book keeping as required by law

We may disclose user provided and automatically collected information:

  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • with our trusted services providers who work on our behalf
  • if Advancor is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

Opt-out

You can stop all collection of information by the application easily by uninstalling our applications. You may use the standard uninstall processes as available as part of your device or via the application marketplace or network. You can also request to opt-out via email, at support@advancor.com.

Data Retention Policy, Managing your information

We will retain user provided data for as long as you use the application and site and for a reasonable time thereafter. We will retain automatically collected information for up to 24 months and thereafter may store it in aggregate. If you’d like us to delete user provided data that you have provided via the application, please contact us at support@advancor.com and we will respond in a reasonable time. Please note that some or all of the user provided data may be required in order for the applications and sites to function properly.

Children

We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us at support@advancor.com. We will delete such information from our files within a reasonable time.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site. We use cookies in order to customize this site for return visitors.

We use Google Analytics to collect information about use of this site and applications. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics stores a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google.

Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

Security

We protect the security of your personal information during transmission by using Secure Sockets Layer (SSL) software, which encrypts (scrambles) information you input.

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Application. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Changes

This Privacy Policy may be updated from time to time for any reason. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here and informing you via email or text message when possible. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes. You can check the history of this policy.

Your Consent

By using the Application, you are consenting to our processing of your information as set forth in this Privacy Policy now and as amended by us. “Processing,” means using cookies on a computer/hand held device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in the European Union. If you reside outside the European Union your information will be transferred, processed and stored there under European Union privacy standards.

Contact us

If you have any questions regarding privacy while using the application or site, or have questions about our practices, please contact us via email at support@advancor.com